Shipping Policy

Shipping Policy

At Alveline, we are committed to providing a transparent and reliable shipping experience.

Shipping Areas
We ship to several European countries through trusted international logistics partners.

Processing Time
Orders are processed within 1–3 business days after payment confirmation.

Delivery Time
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Delivery times are estimates and may vary due to customs procedures, carrier delays, or external factors beyond our control.

Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Free standard shipping may be available for eligible countries and promotions.

Order Tracking
All orders include tracking information.
Once your order is shipped, you will receive a tracking number by email so you can follow your delivery.

Customs, Duties and Taxes
For shipments within the European Union, applicable taxes are included unless stated otherwise.
For shipments outside the EU, customs duties, import taxes, or additional fees may apply and are the responsibility of the recipient.

Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will assist you with a replacement or refund where applicable.